Retro Leather Women Casual Shoes | Obiono

WE SHIPPING ALL OVER THE WORLD

(TOTAL DELIVERY TIME=PROCESSING TIME + SHIPPING TIME)

Processing time : 2-5 Business days Normally.

Shipping time

1 Standard Free Shipping time : 7-15 Business Days.

2 Express DHL Shipping time :  2-3 Business Days(excluding processing time). 

3 Express EMS Shipping time :  2-3 Business Days(excluding processing time).

4 Express FEDEX Shipping time :  2-3 Business Days(excluding processing time).

CUSTOMS AND IMPORT DUTY

In general, there only be a small number of countries need to clear customs.if unfortunately, your order need to clear customs tax, and you need to make a payment again, please contact with us directly first.We will help you with certain amount of the tax, please do not worry about it.

1.Can I change my shipping address after placing an order?

Please be advised that your shipping address cannot be revised after the order has been placed successfully. However, before your order being shipped, we will try our best to help you to revise your shipping address.So please make sure that your shipping address is right and if you have any question, please feel free to contact with us first, we will be very glad to help you solve the matter.

2.How do I track my order?

After your order being shipped, a tracking number will appear. You can track your order on our company's website with the tracking number provided.  

Please pay attention: It may take 48 to 72 hours for the tracking information to be updated and sometimes tracking numbers may change. If after 3 days you cannot get the tracking information of your order, please feel free to contact with us for more information.

3.I am not satisfied with the product. What can I do?

If you are not satisfied with the product you received, you’d better return it to us in new condition within 15 days from the delivered date, or we would refuse to accept your request.

4: Tax 

Due to the changes in the relevant policies of EU countries and the United Kingdom. Obiono have launched a new express delivery method including tax. You can choose the this express delivery method ( Tax Included), you will not have to worry about Pay duty. Meanwhile the package arrives in a week.

At the same time, you can also choose Standard Free Shipping method then no customs duties. If you have any questions about tax, please contact our customer service.